• Do I need to be home for the delivery of my DreamSmart® mattress?
  • Your new DreamSmart® mattress will ship via FedEx or UPS, so it’s a regular parcel delivery. It can be left on the front door step and you don’t need to be home.
  • I have removed the mattress from the box. Do I just use a knife or scissors to remove the vacuum sealed plastic from my mattress?
  • No. Be careful here. We have have included a special took in each retail box that should be used to remove the plastic. This special tool will cut the plastic without cutting the cover on your new mattress.
  • Once I remove my mattress from the box, how long will it take to expand?
  • Your new DreamSmart® Mattress should recover pretty quickly. However, we recommend that you give your mattress 24-48 hours for the foam to relax. It will usually take 48 hours for the mattress to achieve it’s optimum height and feel.
  • After I have removed my mattress from the box, can I put it back in the box?
  • Your DreamSmart® mattress is a high quality, memory foam mattress that is compressed. Once it is decompressed and removed from the vacuum sealed packaging, it will not go back into the original box.